Business Continuity and Data Export
salon data exports, account closure, retention, and business continuity responsibilities
Introduction and scope
Pinsot is a product operated by Dakoli LLC, a California limited liability company. This document explains the rules, rights, procedures, and responsibilities that apply to salon data exports, account closure, retention, and business continuity responsibilities
Pinsot provides subscription software and technology for nail salon operations in a global market. Salons are independent businesses that provide nail, beauty, wellness, and related services to their clients. Unless a document expressly says otherwise for a specific transaction, the salon—not Pinsot—is responsible for its services, prices, technicians, schedules, employment relationships, commissions, taxes, refunds, client care, licensing, sanitation, and regulatory compliance.
The English version is the controlling version unless applicable law requires otherwise. The Vietnamese translation is provided for meaningful access and convenience and is intended to preserve the same substance.
Available export routes
A salon may use an export control only when it appears in its authorized workspace and the feature status supports the intended use. Available data scope, date range, fields, format, generation time, size limit, and delivery method depend on the configured product capability. Pinsot does not promise CSV, PDF, API, image, or another format unless the interface or agreement confirms it.
If an in-product export is unavailable, an authorized representative may contact support@pinsot.com for a business export or privacy@pinsot.com for a personal privacy request. The requester must identify the salon, account relationship, scope, date range, and purpose without sending unnecessary identification or client data. Pinsot will verify authority and explain available scope, timing, secure delivery, and lawful limits.
Review and secure handling
An export may contain sensitive business, client, technician, appointment, transaction, tip, commission-input, communication, or audit information. Before generating it, confirm location, filters, date range, recipients, purpose, and secure destination. After generation, compare material totals and records with source systems and investigate gaps before relying on it.
Store exports in an approved business location with access controls, retention limits, backup policy, and deletion process. Do not send them through personal accounts, open links, unapproved messaging, or public file sharing. The salon becomes responsible for copies it downloads, shares, imports, or gives to another provider.
Account closure and termination
Before cancellation or termination, the salon should identify legally and operationally required records, request available exports, verify readability and completeness, assign custody, and preserve source-provider records. Cancellation or removal of a user is not itself an export. A personal account deletion request may not delete salon-controlled transaction or client records the salon must retain.
After access ends, export assistance and available data depend on the agreement, product capability, retention state, lawful customer instructions, disputes, security, and mandatory obligations. Pinsot does not promise indefinite access or recovery. Customers should not wait until the final day to test an export or continuity plan.
Retention and backup limits
Retention varies by data category, account state, customer instruction, legal duty, audit need, security incident, dispute, and technical lifecycle. The Privacy Policy explains principles rather than an invented universal period. Data deleted from active systems may remain temporarily in protected recovery copies where verified and then expire under the applicable process.
Repository documentation includes local backup and restore procedures, but this page does not represent a particular production backup frequency, recovery point, recovery time, region, or guaranteed recovery until infrastructure evidence verifies it. A backup is not a customer archive and may not support recovery of one record on demand.
Salon continuity and record responsibilities
Salons must maintain continuity procedures for appointments, client contact, staff coordination, payments, cash, tips, commissions, inventory, safety, and legally required records. Plans should identify offline or source processes, responsible people, communication methods, reconciliation steps, device security, provider contacts, and safe return to Pinsot after service restores.
Pinsot does not replace accounting books, payroll records, tax filings, employment records, licenses, sanitation logs, payment-provider statements, medical records, insurance records, or regulatory evidence. Reports and estimates require review. Salons should consult qualified professionals to determine required records, retention periods, export frequency, and jurisdiction-specific continuity duties.
Changes, language, and contact
This document is version 2026.07.20, effective and last updated July 20, 2026. We may update it to reflect product, legal, safety, or operational changes. Material changes will be communicated through an appropriate public or in-product notice when reasonably required. Continued use after an effective change is governed by applicable law and any notice or consent that law requires.
Questions and requests concerning this document may be sent to support@pinsot.com. Contact addresses are centralized and require owner verification before production. Do not email passwords, verification codes, full payment credentials, government identification, health details, or unrelated client records.