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Pinsot Help Center
Clear answers for the salon day.
Find practical instructions, honest feature status, and the next right step for owners, managers, receptionists, technicians, and clients.
Browse by topic
Every part of the Pinsot experience
29 categories with complete English and Vietnamese guidance.
Getting started
Create access and learn the Pinsot basics.
5 articlesAccount and login
Sign in, sessions, and account recovery.
3 articlesSalon setup
Prepare your salon workspace for the team.
8 articlesLocations
Organize settings and access by location.
1 articleTeam members and permissions
Give each person only the access they need.
6 articlesTechnicians
Set up technicians, skills, and availability.
6 articlesServices and pricing
Build a clear, bookable service menu.
2 articlesAppointments
Book, update, and complete scheduled visits.
9 articlesWalk-ins and waitlist
Keep unscheduled demand visible and organized.
9 articlesTurn management
Use explainable, owner-reviewed turn workflows.
16 articlesClients
Maintain useful, privacy-aware client records.
10 articlesCheckout
Review tickets and close visits accurately.
19 articlesPayments and tips
Record payment outcomes and tip allocations.
2 articlesCommissions and earnings
Understand estimates and review responsibilities.
1 articleReports and analytics
Read operational reports with the right context.
10 articlesMemberships and loyalty
Track availability for retention programs.
1 articleGift cards
Understand the current gift-card boundary.
1 articleInventory
Keep product counts and restocking needs visible.
1 articleMessages and notifications
Configure consent-aware client communication.
1 articleOnline booking
Prepare bookable services and availability.
8 articlesOwner app
Review the salon day and items needing attention.
6 articlesSalon app
Run front-desk and floor operations.
1 articleTechnician app
See assigned work and relevant client context.
9 articlesClient app
Guide clients through booking and nail history.
7 articlesPrivacy and security
Protect accounts and handle data requests.
2 articlesBilling and subscriptions
Review plan access and route billing questions.
1 articleTroubleshooting
Resolve common access and connection problems.
2 articlesContact support
Send a useful, privacy-safe support request.
1 articleAI Receptionist
Configure and review governed calls, messages, booking proposals, handoffs, and provider state.
12 articlesPopular starting points
Start with the core workflows
Available4 min read
Create your Pinsot account
Accept an authorized invitation and secure your new account.
Getting startedAvailable3 min read
Restore access after a session expires
Sign in again safely after Pinsot ends an inactive or invalid session.
Account and loginAvailable6 min read
Set up your first salon
Create the operational foundation before inviting the full team.
Salon setupAvailable5 min read
Add a salon location
Create a location with the right hours, time zone, and access boundary.
LocationsAvailable4 min read
Invite a team member
Invite a person with the narrowest appropriate role and location access.
Team members and permissionsAvailable6 min read
Understand roles and permissions
Match Pinsot access to real responsibilities without exposing unnecessary data.
Team members and permissions