Restore access after a session expires
Sign in again safely after Pinsot ends an inactive or invalid session.
Prerequisites
- An individual authorized Pinsot account for the correct salon and location.
- The salon information, source record, or client instruction needed to complete the workflow accurately.
- Permission from the salon to make the described change or record the described action.
How to do it
- 1
Save any information still visible on screen if the app allows it.
- 2
Return to the sign-in page and enter your credentials again.
- 3
Confirm you reopened the correct salon and location.
- 4
If the session expires repeatedly, record the time and contact support.
The restore access after a session expires workflow is recorded in the correct workspace and its visible result matches the salon's source information.
- Session expiration helps limit access from unattended devices.
- Do not ask another person to sign in on your behalf.
Troubleshooting
- If a control is missing, confirm the active salon, location, role, and feature status before retrying.
- Refresh or sign in again once, then stop repeating the action if the result is still unknown.
- Record the approximate time, safe error text, and affected workflow for support@pinsot.com; never include passwords, access codes, or full payment details.
If the steps do not resolve the issue, email support@pinsot.com from an address associated with your account. Include the salon and location names, approximate time, affected record, expected result, actual result, and safe error text. Remove passwords, verification codes, payment credentials, government identifiers, and unrelated client data.