Troubleshoot login
Check common account, browser, and invitation issues without weakening security.
Prerequisites
- An individual authorized Pinsot account for the correct salon and location.
- The salon information, source record, or client instruction needed to complete the workflow accurately.
- Permission from the salon to make the described change or record the described action.
How to do it
- 1
Confirm you are using the correct Pinsot sign-in page and account email.
- 2
Check whether your invitation was accepted and your salon access is still active.
- 3
Retry in a supported, updated browser or restart the app.
- 4
Use the available recovery flow rather than guessing repeatedly.
- 5
If access still fails, record the time and visible error, then contact support.
The troubleshoot login workflow is recorded in the correct workspace and its visible result matches the salon's source information.
- A salon owner or authorized manager controls workspace access; Pinsot support may need their confirmation.
- Never share a password, recovery code, session token, or one-time verification code with support.
Troubleshooting
- If a control is missing, confirm the active salon, location, role, and feature status before retrying.
- Refresh or sign in again once, then stop repeating the action if the result is still unknown.
- Record the approximate time, safe error text, and affected workflow for support@pinsot.com; never include passwords, access codes, or full payment details.
If the steps do not resolve the issue, email support@pinsot.com from an address associated with your account. Include the salon and location names, approximate time, affected record, expected result, actual result, and safe error text. Remove passwords, verification codes, payment credentials, government identifiers, and unrelated client data.