Existing guidance preserved. Product navigation and feature availability must be checked against the released app.
Send enough context for useful routing without exposing passwords or sensitive personal data.
Help → Contact support
Prerequisites
- An individual authorized Pinsot account for the correct salon and location.
- The salon information, source record, or client instruction needed to complete the workflow accurately.
- Permission from the salon to make the described change or record the described action.
How to do it
- 1
Choose the most relevant contact: support@pinsot.com for product help, billing@pinsot.com for billing, privacy@pinsot.com for privacy, or security@pinsot.com for security concerns.
- 2
Use an email associated with your account when possible.
- 3
Include the salon, location, approximate time, affected workflow, and safe error text.
- 4
Describe what you expected, what happened, and troubleshooting already attempted.
- 5
Remove passwords, access tokens, full payment credentials, government IDs, and unrelated client data before sending.
How location affects this task
The selected organization and salon location determine the records, settings, business date, and permissions used by this workflow. Confirm both before saving.
The contact pinsot support workflow is recorded in the correct workspace and its visible result matches the salon's source information.
- Use the centralized contact address that matches the request so it can be routed and retained appropriately.
- For an immediate threat to personal safety, contact local emergency services rather than waiting for product support.
Troubleshooting
- If a control is missing, confirm the active salon, location, role, and feature status before retrying.
- Refresh or sign in again once, then stop repeating the action if the result is still unknown.
- Record the approximate time, safe error text, and affected workflow for support@pinsot.com; never include passwords, access codes, or full payment details.
If the steps do not resolve the issue, email support@pinsot.com from an address associated with your account. Include the salon and location names, approximate time, affected record, expected result, actual result, and safe error text. Remove passwords, verification codes, payment credentials, government identifiers, and unrelated client data.