Troubleshoot an unavailable service
Respond safely when Pinsot cannot reach a required online service.
Prerequisites
- An individual authorized Pinsot account for the correct salon and location.
- The salon information, source record, or client instruction needed to complete the workflow accurately.
- Permission from the salon to make the described change or record the described action.
How to do it
- 1
Read the on-screen status and avoid repeating a high-risk action.
- 2
Check the device connection and whether other trusted sites or apps work.
- 3
Review the public System Status page for a known incident.
- 4
Preserve the salon's operational source records while service is unavailable.
- 5
Record the time, location, action, and safe error text before contacting support.
The troubleshoot an unavailable service workflow is recorded in the correct workspace and its visible result matches the salon's source information.
- Some low-risk views may remain available, but server-confirmed actions need a working connection.
- Do not repeatedly submit payments, checkouts, assignments, or other material actions when the result is unknown.
Troubleshooting
- If a control is missing, confirm the active salon, location, role, and feature status before retrying.
- Refresh or sign in again once, then stop repeating the action if the result is still unknown.
- Record the approximate time, safe error text, and affected workflow for support@pinsot.com; never include passwords, access codes, or full payment details.
If the steps do not resolve the issue, email support@pinsot.com from an address associated with your account. Include the salon and location names, approximate time, affected record, expected result, actual result, and safe error text. Remove passwords, verification codes, payment credentials, government identifiers, and unrelated client data.