Preferred and requested technicians
Keep an explicit client request separate from flexible allocation.
After this lesson, you can
- Explain preferred and requested technicians.
- Review how a requested technician appears on an appointment and how the remaining rotation stays visible.
Why it matters
A client's explicit request can change who is eligible without erasing the rest of the turn record.
Practice in Pinsot
Review how a requested technician appears on an appointment and how the remaining rotation stays visible.
Review before moving on
Confirm the visible record matches the salon's source information, permissions, and approved process. Ask an owner or authorized manager to review any material uncertainty.
Work through a reviewed example
- 1
Open the correct authorized salon and location, then identify the source record or approved salon rule for the task.
- 2
Review how a requested technician appears on an appointment and how the remaining rotation stays visible.
- 3
Compare the visible result with the source information and record a neutral reason for any authorized exception.
- 4
Stop and ask an owner or authorized manager to review material uncertainty before it affects a client, technician, payment, or account.
- Working in the wrong salon, location, date, client, or technician context.
- Treating a status, estimate, recommendation, or report as final without checking the source record.
- Using shared credentials, entering unnecessary sensitive data, or making an override without an authorized reason.
- Use individual accounts and the narrowest role and location access needed for the work.
- Keep client requests, salon policy, observable facts, and software suggestions visibly distinct.
- Review important records while the context is fresh and escalate financial, employment, privacy, security, safety, or legal uncertainty to the responsible person.
What to remember
A client's explicit request can change who is eligible without erasing the rest of the turn record. The safe operating standard is to use Pinsot as a reviewable system of record and assistance while keeping accountable salon decisions with authorized people.