Understand the waitlist
Track clients who are waiting for a suitable opening without treating an estimate as a promise.
Prerequisites
- An individual authorized Pinsot account for the correct salon and location.
- The salon information, source record, or client instruction needed to complete the workflow accurately.
- Permission from the salon to make the described change or record the described action.
How to do it
- 1
Open the waitlist for the correct location and day.
- 2
Review arrival time, services, party size, and technician request.
- 3
Update the estimate when salon conditions materially change.
- 4
Contact the client through an approved channel when a suitable opening appears.
- 5
Move the client to assigned, booked, left, or canceled so the list stays accurate.
The understand the waitlist workflow is recorded in the correct workspace and its visible result matches the salon's source information.
- The waitlist helps organize demand; it does not guarantee service order or availability.
- Honor explicit technician requests and salon accessibility needs when making an assignment.
Troubleshooting
- If a control is missing, confirm the active salon, location, role, and feature status before retrying.
- Refresh or sign in again once, then stop repeating the action if the result is still unknown.
- Record the approximate time, safe error text, and affected workflow for support@pinsot.com; never include passwords, access codes, or full payment details.
If the steps do not resolve the issue, email support@pinsot.com from an address associated with your account. Include the salon and location names, approximate time, affected record, expected result, actual result, and safe error text. Remove passwords, verification codes, payment credentials, government identifiers, and unrelated client data.