Existing guidance preserved. Product navigation and feature availability must be checked against the released app.
Confirm current workspace entitlements and route unresolved billing questions.
Salon → Billing and subscriptions
Prerequisites
- An individual authorized Pinsot account for the correct salon and location.
- The salon information, source record, or client instruction needed to complete the workflow accurately.
- Permission from the salon to make the described change or record the described action.
How to do it
- 1
Open the authorized billing or plan area available to your workspace.
- 2
Review the active plan, entitlements, billing contact, and displayed renewal information.
- 3
Compare charges with an issued invoice or approved agreement.
- 4
Do not assume pricing, trials, refunds, proration, or renewal terms that are not displayed or agreed.
- 5
Email billing@pinsot.com with non-sensitive account context for unresolved questions.
How location affects this task
The selected organization and salon location determine the records, settings, business date, and permissions used by this workflow. Confirm both before saving.
The review billing and subscription access workflow is recorded in the correct workspace and its visible result matches the salon's source information.
- Current commercial terms come from the applicable order, checkout disclosure, or written agreement—not this help article.
- Do not email full card numbers, bank credentials, or payment secrets.
Troubleshooting
- If a control is missing, confirm the active salon, location, role, and feature status before retrying.
- Refresh or sign in again once, then stop repeating the action if the result is still unknown.
- Record the approximate time, safe error text, and affected workflow for support@pinsot.com; never include passwords, access codes, or full payment details.
If the steps do not resolve the issue, email support@pinsot.com from an address associated with your account. Include the salon and location names, approximate time, affected record, expected result, actual result, and safe error text. Remove passwords, verification codes, payment credentials, government identifiers, and unrelated client data.