Request a data export
Route an account or privacy export request through the correct verified channel.
Prerequisites
- An individual authorized Pinsot account for the correct salon and location.
- The salon information, source record, or client instruction needed to complete the workflow accurately.
- Permission from the salon to make the described change or record the described action.
How to do it
- 1
Decide whether you need a salon business export or a personal privacy request.
- 2
Use an available in-product export only if your authorized workspace shows it.
- 3
Otherwise email privacy@pinsot.com from an address associated with your account.
- 4
Describe the account, salon relationship, request scope, and preferred contact language without sending sensitive identification.
- 5
Complete a reasonable identity or authority verification process if requested.
The request a data export workflow is recorded in the correct workspace and its visible result matches the salon's source information.
- Available formats, scope, timing, and exceptions depend on product capabilities and applicable law.
- Do not email a driver's license, full payment credentials, or unnecessary personal identification.
Troubleshooting
- If a control is missing, confirm the active salon, location, role, and feature status before retrying.
- Refresh or sign in again once, then stop repeating the action if the result is still unknown.
- Record the approximate time, safe error text, and affected workflow for support@pinsot.com; never include passwords, access codes, or full payment details.
If the steps do not resolve the issue, email support@pinsot.com from an address associated with your account. Include the salon and location names, approximate time, affected record, expected result, actual result, and safe error text. Remove passwords, verification codes, payment credentials, government identifiers, and unrelated client data.