Resolve a turn dispute
Review facts, explain the recorded allocation, and document an authorized correction.
Prerequisites
- An individual authorized Pinsot account for the correct salon and location.
- The salon information, source record, or client instruction needed to complete the workflow accurately.
- Permission from the salon to make the described change or record the described action.
How to do it
- 1
Pause any unnecessary change while you gather the appointment, arrival, request, and assignment facts.
- 2
Review the recorded turn position, eligibility, skips, and override reasons.
- 3
Listen to the affected people and compare the record with the salon's stated rule.
- 4
Make an authorized correction when needed and record a neutral explanation.
- 5
Escalate repeated or employment-related issues to the salon's responsible decision-maker.
The resolve a turn dispute workflow is recorded in the correct workspace and its visible result matches the salon's source information.
- Audit history is context for review, not a substitute for fair salon policies or professional advice.
- Avoid retaliatory notes, medical details, or unsupported accusations.
Troubleshooting
- If a control is missing, confirm the active salon, location, role, and feature status before retrying.
- Refresh or sign in again once, then stop repeating the action if the result is still unknown.
- Record the approximate time, safe error text, and affected workflow for support@pinsot.com; never include passwords, access codes, or full payment details.
If the steps do not resolve the issue, email support@pinsot.com from an address associated with your account. Include the salon and location names, approximate time, affected record, expected result, actual result, and safe error text. Remove passwords, verification codes, payment credentials, government identifiers, and unrelated client data.