Manage a walk-in client
Add an unscheduled client without losing service or preference context.
Prerequisites
- An individual authorized Pinsot account for the correct salon and location.
- The salon information, source record, or client instruction needed to complete the workflow accurately.
- Permission from the salon to make the described change or record the described action.
How to do it
- 1
Choose Add walk-in from the floor or appointment board.
- 2
Find the client or create a minimal client record.
- 3
Add requested services and any explicit technician request.
- 4
Set the arrival time and give a realistic wait estimate.
- 5
Place the client in the correct waiting or assigned state.
The manage a walk-in client workflow is recorded in the correct workspace and its visible result matches the salon's source information.
- Wait estimates can change as services and staffing change.
- Do not promise a technician or start time that the salon has not confirmed.
Troubleshooting
- If a control is missing, confirm the active salon, location, role, and feature status before retrying.
- Refresh or sign in again once, then stop repeating the action if the result is still unknown.
- Record the approximate time, safe error text, and affected workflow for support@pinsot.com; never include passwords, access codes, or full payment details.
If the steps do not resolve the issue, email support@pinsot.com from an address associated with your account. Include the salon and location names, approximate time, affected record, expected result, actual result, and safe error text. Remove passwords, verification codes, payment credentials, government identifiers, and unrelated client data.